Privacy Policy
Effective Date: 5/5/2026
Introduction
This Privacy Policy explains how Melody Durand - Motive Leadership & Wellbeing (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in connection with our coaching, consultancy, training, workshops, and related professional services, as well as through our website and communications. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
What Information We Collect
We may collect personal information that is reasonably necessary for our business activities. This may include your name, email address, phone number, organisation details, job title, and any information you choose to provide when contacting us, making an enquiry, or engaging our services.
In the course of delivering coaching or consultancy services, we may also collect information relevant to your professional context or organisational needs, including information discussed during sessions. This may include workplace dynamics, leadership challenges, or wellbeing-related information shared voluntarily as part of the engagement.
How We Collect Information
We collect personal information directly from you where possible. This may occur through website forms, email correspondence, phone calls, video conferencing sessions, client agreements, bookings, or in-person interactions.
In some cases, we may collect information from third parties where it is necessary for service delivery and where you have authorised this, or where it is otherwise permitted by law.
Why We Collect Your Information
We collect, hold, use, and disclose personal information for purposes including:
- Providing coaching, consultancy, training, and related services
- Responding to enquiries and managing client relationships
- Scheduling, administering, and delivering services
- Processing payments and managing accounts
- Improving our services and client experience
- Complying with legal and regulatory obligations
We will only use personal information for the purpose for which it was collected, unless otherwise required or permitted by law.
Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information to trusted third-party service providers who assist in operating our business, such as IT providers, cloud storage systems, scheduling platforms, payment processors, and administrative support services. These providers are required to handle your information securely and only for the purposes for which it was shared.
We may also disclose personal information where required by law, or where necessary to protect our legal rights, property, safety, or the safety of others.
Overseas Disclosure
Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that such providers handle personal information in a manner consistent with the Australian Privacy Principles.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes the use of secure systems, password protection, restricted access, and reputable third-party platforms.
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience, understand website traffic, and analyse usage patterns. Cookies do not typically identify you personally.
You may choose to disable cookies through your browser settings; however, this may affect the functionality of the website.
Access and Correction
You may request access to personal information we hold about you and request correction if you believe it is inaccurate, incomplete, or outdated. We will respond to such requests in accordance with the Australian Privacy Principles.
Requests can be made using the contact details below.
Retention of Information
We retain personal information only for as long as it is required for the purposes for which it was collected, or as required by law. When no longer needed, information is securely destroyed or de-identified.
Complaints
If you have a concern about how we handle your personal information, you may contact us using the details below. We will take reasonable steps to investigate and respond to your complaint promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: enquiries@melodydurand.com
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.
Read our Terms & Conditions before using this website.