Terms & Conditions

Effective Date: 5/5/2026

  1. Introduction

These Terms and Conditions (“Terms”) govern your use of this website and any coaching, consultancy, training, workshops, resources, or related services provided by Melody Durand – Motive Leadership & Wellbeing (“we”, “us”, “our”).

By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, you should not use our website or services.

  1. Nature of Services

We provide professional coaching, consultancy, facilitation, training, and related advisory services.

You acknowledge that:

  • Our services are intended for professional development, education, and organisational support purposes only
  • Our services do not constitute medical, psychological, legal, financial, or clinical advice
  • You are responsible for how you choose to implement any insights, recommendations, or strategies provided
  1. No Guarantees

While we aim to support meaningful outcomes, we do not guarantee specific results, outcomes, or performance improvements as a result of engaging our services.

Outcomes depend on multiple factors, including your own participation, organisational context, and implementation.

  1. Client Responsibility

By engaging our services, you agree to:

  • Provide accurate and complete information where required
  • Participate in sessions in good faith and with professional respect
  • Take responsibility for decisions and actions taken based on our services
  1. Bookings, Cancellations, and Rescheduling

Where services are booked directly or via agreement:

  • Cancellations or rescheduling may require 7-day notice
  • Late cancellations or non-attendance may be charged at full or partial fee at our discretion
  • We reserve the right to reschedule sessions where necessary, providing reasonable notice where possible

Specific terms may apply if outlined in a separate service agreement or proposal.

  1. Fees and Payment

Fees for services will be agreed in advance and may be outlined in proposals, invoices, or service agreements.

Unless otherwise stated:

  • Payment is required within 7 working days of invoice date
  • Late payments may result in paused services or additional fees
  1. Intellectual Property

All materials, frameworks, content, presentations, and resources provided by us remain our intellectual property unless otherwise agreed in writing.

You may not reproduce, distribute, or commercially use our materials without prior written consent.

  1. Confidentiality

We respect the confidentiality of all client engagements.

We agree to:

  • Keep confidential information shared during coaching or consultancy sessions private, except where disclosure is required by law
  • Not disclose identifying client information without consent, unless otherwise agreed or legally required

This does not apply to information that is already publicly available or independently obtained.

  1. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any loss, damage, or injury arising from:

  • Use or reliance on our services or website content
  • Business or organisational decisions made as a result of our services
  • Interruptions, delays, or unavailability of services

You agree that all use of our services is at your own risk.

  1. Third-Party Links and Resources

Our website or materials may include references or links to third-party websites or resources.

We do not control or endorse third-party content and are not responsible for its accuracy, availability, or practices.

  1. Privacy

Your use of our website and services is also subject to our Privacy Policy, which outlines how we collect, use, and store personal information.

Melodydurand.com/privacy-policy

  1. Changes to Terms

We may update these Terms from time to time. Any updates will be effective upon posting on our website.

Your continued use of our website or services constitutes acceptance of the updated Terms.

  1. Termination

We reserve the right to suspend or terminate access to services or the website if:

  • These Terms are breached
  • Payment terms are not met
  • Continued engagement is deemed inappropriate or unworkable
  1. Governing Law

These Terms are governed by the laws of Australia/Victoria/Narre Warren and you agree to submit to the jurisdiction of its courts.

  1. Contact Us

If you have any questions about these Terms, you can contact us at:

Email: enquiries@melodydurand.com